Small Business IT Support Checklist for Maine Companies
A practical IT support checklist for Maine small businesses reviewing devices, Microsoft 365, Wi-Fi, cybersecurity, backups, documentation, and vendor support.
1. Review your users and accounts
- Who has access to company email?
- Are old employee accounts disabled?
- Are admin accounts limited?
- Is MFA enabled?
- Are shared accounts being used where named accounts would be better?
2. Review Microsoft 365
- Are domains configured correctly?
- Are mailboxes licensed appropriately?
- Are security defaults or MFA enabled?
- Are distribution lists and shared mailboxes documented?
- Are backup expectations clear?
3. Review computers and devices
- Which devices are business-owned?
- Which devices are personally owned?
- Are operating systems supported?
- Are updates being installed?
- Are devices protected with passwords, encryption, and endpoint security?
4. Review Wi-Fi and networking
- Is Wi-Fi coverage reliable in all working areas?
- Are business and guest networks separated?
- Is network equipment documented?
- Are firewall, switch, and access point passwords stored securely?
- Are outdoor or detached buildings covered properly?
5. Review backups
- What data is backed up?
- Where is it backed up?
- How often does it run?
- Who checks it?
- When was the last restore test?
6. Review cybersecurity basics
- MFA enabled
- Password manager used
- Admin access limited
- Regular updates applied
- Email security reviewed
- Suspicious login alerts monitored
- Staff know how to report suspicious emails
7. Review vendors and internet service
- Who manages the internet account?
- Are phone lines documented?
- Are service contracts current?
- Are backup connectivity options needed?
- Are vendor support numbers known?
8. Create an IT documentation binder
- Internet provider
- Firewall/router model
- Switches and access points
- Microsoft 365 tenant details
- Vendors
- Backup systems
- Admin contacts
- Renewal dates
- Support contacts
Frequently Asked Questions
How often should a small business review its IT setup?
We recommend reviewing user accounts, Microsoft 365 settings, backups, and Wi-Fi at least twice a year. A documented annual review helps catch issues before they become problems.
Do I need an IT documentation binder if I only have a few employees?
Yes. Even small organizations benefit from having internet provider details, admin contacts, renewal dates, and vendor support numbers documented in one place.
What is the most important first step for improving small business IT?
Enable MFA on all accounts, limit admin access, and document what technology you have. These three steps provide immediate security and operational value.
Need help?
Maine CyberTech helps Maine small businesses and local organizations review, document, secure, and modernize their technology. Contact us to schedule an IT support consultation.
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